HELLO

ARE YOUR WEBSITE CLIENTS RUNNING AWAY?


Presenting: Help Desk 247
Outsourced Live Chat Service For Your Website!

Don’t let your customer bounce off your pages, offer them live help on your website and make sure you secure the sale or resolve customer service issue the first time round. Our professional website chat operators will take care of your clients 24 x 7 as if they were your own staff. With your competitors only a click away, giving customers the experience they demand, whilst at the browsing stage means you keep customers on your site and you keep them happy.

How It Works

  • Your Customers Visit Your Website
  • They Interact Live With Our Chat Agents
  • Our Chat Agents Answer Sales & Support Queries
  • You Are Notified Of Sales Leads Instantly.

Why You Should Implement Live Website Chat

Live chat currently has the highest satisfaction levels. More and more website visitors are using this method to communicate, 73% of those that have are pretty happy with their experience. Phone and Email are currently the lowest rated customer service touch points, with 44% and 41% respectively. Automated answering systems and long waiting times are the main sources of frustration for phone users.
73
%

Website Chat

44
%

Phone Call

41
%

Email

87
%

In-Person

Who We Are?

image-about

HelpDesk247.com is part of Web Design LLC – a company listed on the INC500 two years in a row. We are a professionally managed US company from McLean, Virginia.

Our world class delivery centers in Manila, Philippines, are an integral part of our global delivery network helping deliver business value to our clients worldwide across a wide range of industries. Our staff make us who we are. Handpicked for their focus, team oriented approach and listening skills.

Why is website chat preferred by customers?

Faster response time to my queries.
Because I can multi-task.
Less waiting time to reach an agent.
Don't want to have to deal with the hard sale.

Quality Services

We will pro-actively treat your customers as our own, and provide a seamless, first-class live website chat service 24 x 7.

Experienced Staff

We only deploy experienced and well-informed live chat operators on your website to handle customers’ queries.

Affordable Plans

Managed live chat service aren’t just for big business anymore. Our low price makes it affordable for everybody.

Excellent Support

We regularly receive over 95% satisfaction ratings from our happy clients because we save them time & money.

Meet The Team

Bryan Allen

CEO

Apple Siapno

VP, Operations

Benefits

Boost SalesBoost Sales

Offering a chat option on your website provides loads of new and otherwise lost leads that can turn into a significant sales increase.

Helps RefocusHelps Refocus

Will allow you to refocus on those business activities that are important without sacrificing quality or service in the back-office.

Reduce CostReduce Cost

Live chat enables sales & customer service assistance for notably lower costs than a typical telephone call or in-person interaction.

Convert MoreConvert More

Website visitors who participate in live chat tend to convert 3-4 times as often as those who don’t due to the instant assistance.

Increase LoyaltyIncrease Loyalty

Online shopper and web site visitors prefer Live Chat , as it doesn’t involve a channel shift or disrupt the customer’s experience.

Edge CompetitorsEdge Competitors

By adopting the website chat service technology early will give you that competitive advantage over your rivals who don’t have it.

Build TrustBuild Trust

Your online visitors will trust you more if they have a real live person to talk to immediately incase of any concerns during purchase.

Improve ServiceImprove Service

When you offer live chat on your business web site, it allows you to decrease response time and increase customer satisfaction.

Learn More

Brick and mortar stores have a 20% conversion rate of visitors that turn into customers. Online only has 2%. Why?

The trouble with websites is that customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their site, live chat provides convenient answers that you customers want, while increasing sales and the bottom line of your company.

Pricing

  • Basic

  • $ 99

    per month

  • 8 x 5 Live Support
  • Lead Notified By Email
  • Standard Look
  • Equals To Just $1.75/Hr
  • Standard

  • $ 129

    per month

  • 24 x 7 Live Support
  • Lead Notified By Email
  • Standard Look
  • Equals To Just $0.50/Hr
  • Advanced

  • $ 149

    per month

  • 24 x 7 Live Support
  • Lead Notified By Email
  • Branded With Your Logo
  • Equals To Just $0.55/Hr
  • Premium

  • $ 199

    per month

  • 24 x 7 Live Support
  • Leads Notified By Email
  • Leads Notified By Phone
  • Branded With Your Logo
  • Equals To Just $0.69/Hr

All Our Plans Include:

Live Chat Software

Live Chat Software

Zero Setup Fee

Zero Setup Fee

Unlimited Chats

Unlimited Chats

Free Trial

Free Trial

Monthly Contract

Monthly Contract

Live Lead Notification

Live Lead Notification

Customized Service

Customized Service

Dedicated Manager

Dedicated Manager

Professional Agents

Professional Agents

No Hidden Costs

No Hidden Costs

Performance Reports

Performance Reports

Free Trial

Our service is free for 15 days, then just $99/month.

Fully functional, no credit card required.

You are under no obligation when you try our service.

You can cancel at any time plus you keep all the leads.

You have nothing to lose and everything to gain.

Test drive our powerful capabilities and see how easy it is to amaze your customers with faster, more responsive service.

FAQs

implementtion

Setup Questions

Q) How do I get the chat working on my website?
Q) Do I need to be technically savvy ? Do I need to install anything?
Q) What countries do you support?
Q) What are the businesses you support?
Q) Do you customize the look & add my logo?
Q) Who is notified of new leads and how?
Q) How do agents learn my business?
Q) How many websites your shared agents handle at a time?
Q) Do I need to be available 24 X 7?
Q) What is your response time?

pricing

Pricing Questions

Q) What happens after the Free Trial?
Q) Is there a setup fee? Are there any hidden costs?
Q) How am I billed for leads? Is there a variable cost or fixed cost?
Q) How is it so cheap?
Q) Where are your agents physically based?
Q) What is the cost?
Q) How do I cancel my account?
Q) Is there a contract?
Q) What's included in the monthly fees?
Q) How will I pay?
Q) What is your uptime guarantee?

benefits

Benefits Questions

Q) What happens during a chat session?
Q) What if the agent does not know the answer?
Q) How do agents answer specific questions about my business?
Q) What is a proactive chat invite?
Q) How can proactive chat invite increase my sale?
Q) Why is your chat service so effective?
Q) Do I really need a chat service for my website?
Q) How can I be sure that my business information is secured?
Q) Will you sell my leads? How can I trust you?

Contact Us

 

Ask us if you have any question. We can help you!

 

Address: 1390 Chain Bridge Road, Unit 10003, McLean, VA 22101
Phone: 1-800-324-1182

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