If you have questions or concerns regarding this statement, you should first contact Andrew Page, General Manager at 1-800-324-1182 or postal mail (3650 Rogers Rd. #281, Wake Forest, NC 27587).
When you’re visiting our site, we don’t want you to worry that we will misuse the information you share with us about yourself. It is important to us that all of our customers understand what information we gather about them, how we use it, and how we work to protect it. By using the HelpDesk247 service and this website, you consent to the information practices described in this policy. Keep in mind that your use of the HelpDesk247 service is also subject to, and controlled by, the HelpDesk247’s Terms of Service Agreement.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
Personally Identifiable Information is information that can be used to locate you, contact you, or determine your specific identity. When other information is linked to Personally Identifiable Information, it also becomes Personally Identifiable Information.
In addition to the collection of Personally Identifiable Information, we may also automatically receive and record information in our server logs from your browser, including your IP address, your computer’s name, the type and version of your web browser, referrer addresses, and other generally-accepted log information. We may also record page views (hit counts) and other general statistical and tracking information. This information will not be not be associated with your Personally Identifiable Information.
We absolutely collect no cookies or write cookies to your machine in any way.
We use the information you provide about yourself to provide outsourced chat services to you. We do not share this information with outside parties except to the extent necessary to complete your request for our services. HelpDesk247 reserves the right to reveal this information pursuant to a valid subpoena or court order.
We use return email addresses to answer the email we receive for tech support, customer service, web and email updates. Such addresses are not used for any other purpose and are not shared with outside parties.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
All online credit card transactions are performed only on secure servers through a secure SSL connection.
HelpDesk247 may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf and to perform Site-related services ("Service Providers"). The types of Service Providers we use include, without limitation, service providers that provide the following types of services: credit card transaction administration, accounting, customer relationship management, webcasting, website maintenance, database management, web analytics and web and live chat hosting. Our Service Providers have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
This website may provide links to third-party websites. Any such links are provided solely as a convenience to you. HelpDesk247 has no control over these websites or their content and does not assume any responsibility or liability for these websites. HelpDesk247 does not endorse or make any representations about these websites, or any information, materials, or products found thereon. If you access any of the third-party websites linked on this Web site, you do so at your own risk.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Should you have other questions or concerns about these privacy policies, please get in touch with us at Privacy Matters c/o HelpDesk247, 1390 Chain Bridge Road, Unit 10003, McLean, VA 22101.