There was once an old man who wanted to create his small business online, while he was travelling around the world. It was a grand idea that seemed plausible and doable, at first.
The problem was that: sometimes, the country he was visiting had no Internet connectivity, or had extremely low signals that only emails could be sent and received. Hence, there were times his clients were left unattended for several days.
It was a dilemma the old man wanted to resolve.
He had two options, either he quits traveling, or discontinue his small business. But as he thought about it long and hard – he couldn’t give up any of the two. Thus, he thought of other possible options that he could do.
He researched online about the topic and there were hundreds of results. All the articles talked about using technology to communicate; teleconferencing, Skype, Yahoo messenger and the like, but no one talked about what to do in the event that these amazing technologies could not be connected. He was torn between his two ‘loves’.
Then he came across a post on how useful the services of Live Chat Agents are in manning a website. Aha! He thought and started smiling.
Yes, that was the answer to his problem – a Live Chat Agent. As long as the email app is there, he can always communicate with his Agents.
He asked a few questions from the Live Agent by using the Chat Box on the site, and got convinced that it was a good solution to his problem.
He signed up immediately and availed of the basic plan. Afterwards, he was interviewed, and asked about his preferences and his website.
The old man explained that his website is for old people and the natural remedies they can use for their illnesses. It was an informative website that catered to the elderly and their pains.
The account manager trained the assigned Chat Agents and the ball of change started rolling.
After a few days, the Live Chat Agents were ready, and the software was likewise prepared for set-up. The software was installed without any problems – the old man was pleased.
He was planning to go on vacation for a week, but he wanted to witness first how his clients would be impressed with the use of the Live Chat services.
Would the clients be impressed? If you were in the same predicament as the old man was in, how would you impress your clients?
Your first action should be to determine if the Live Chat Service he has chosen is reliable and competent. If you want to impress your clients, your Live Chat service must also be impressive.
If the old man has chosen Help Desk 247 Live Chat Services, it would make the cut because this company delivers its services efficiently.
Visualize your visitors on your website being able to ‘talk’ to a professional Live Agent, while surfing for their needs. Wouldn’t that be superb? This will send a message to your clients that you genuinely care for them and want to assist them with their concerns.
Hence, How can the Live Chat Agents impress your clients?
1. They are highly-trained chat professionals
Your visitors would be impressed by how the Live Agents deal with them in a reliable and professional manner. They could entertain any issues of the clients without compromising your services.
2. They are competent
They can chat well with visitors. Being able to deliver to your clients what they are supposed to, without any errors. Their chats with your clients are a two-way intellectual intercourse that would allow your client to leave with satisfaction.
3. They think on their feet
They are trained to respond to all unexpected situations because they can think on their feet and they can stay calm and collected no matter how your clients irk them. They are smart, intelligent and problem-solvers, who can resolve issues quickly.
4. They are amiable and at the same time firm
They are friendly and can get along with any type of customers. At the same time, they can be firm when needed. Not all Live Agents are friendly, but Help Desk 247 Live Agents are trained intensively; hence, you can be sure the clients would be impressed.
5. They are prompt in replying to questions
Your clients would be impressed on how quick the Agents reply to their questions. Their responses are within seconds. If you have tried other Chat apps in other websites, you would be annoyed at how slow the Chat Agents reply.
But with Help Desk’s Chat services, you’d be amazed at how the Live Chat Agents respond instantly.
Another effective way to impress your client is through sincere, honest and efficient delivery of your goods or services.
No matter how good your Chat services are, if products and services are of poor quality, you cannot maintain your customers.
All of the factors involved in your website must be in congruence with each other in making the client’s experience a fruitful and reliable one.
Going back to the old man’s case, another alternative is for him to appoint someone, who can always be connected to high speed Internet, who would act in his behalf. This can be a trusted staff, a family member or a friend.
In his old age, he deserves to enjoy his twilight years. As long as he had the means, he should travel all he wanted. Once time had passed and he could no longer walk, he may regret it.
Anyhow, the Live Chat Agent will always be there to monitor and manage his site, whether he is there or not. They can be trusted and they can perform all the tasks mentioned above.
If it were you, what would have you done?
Most probably, your answer would be the same as the answer above. That’s why Live Chat Agents are created in the first place. For you to travel, relax and enjoy your time, while responsible people, such as the Live Agent, are managing your website.
Go and travel, and when you come back, your website would have become more developed, and your traffic greatly increased.