What Live Chat Can Do for Your Small Business

Advertising a business can be difficult without the correct resources. You must have the money and the appropriate services.

This is the story of Marie, who started a small business in town.

Marie was an owner of a small store selling car accessories and providing car repair services. She was in charge of selling the accessories, while her husband was in charge of repairs. The store was not doing well and they were looking for ways to increase the store’s income.

They tried to advertise in the local newspaper but the daily advertisement cost was more than they could handle. Then they planned to pay ads for TV, but they immediately withdrew when they learned of the advertisement cost. It was exorbitant.

“We’d better print some flyers and distribute them in town,” her husband suggested. “That would be a lot cheaper. I’ll just buy some colored ink to make it attractive.”

“Let’s do that,” Marie acceded. She admired her husband’s prompt responses to their problems.

Soon, their children would be going to high school, and they needed more financial stability.

They distributed their business flyers in all places they could reach, and were expecting good results. That venture did pay off with an increase of 5 customers. But it’s still not enough for their projected expenses the following year.

Marie was worried. They wanted to increase their network of services to a broader clientele but the growth was slow.

“Why don’t we establish an online website?” she told her husband one day. She had seen smaller businesses creating websites of their own. Surely, advertising online would also work for their medium-range business.

Her husband sad ‘yes’, and that was all she needed.

Marie asked her relatives if anyone knew about creating websites online. Her niece volunteered to make them one.

The cost of setting the website was affordable and her niece was able to get it Live after 24 hours. Marie and her husband got their hopes high anew. They would be able to boost their sales for sure.

Their online products had increased in sales and the business picked up a bit. There were more orders from other areas of the town. Their business sale was slowly increasing.

Marie peered at the calendar and saw that it was only 4 months before the next school year would begin. She had to earn more to be able to enroll the eldest in high school.

“I think you have to advertise on your social media accounts. Can you do it for me?” Marie requested her niece. Previously, she was not interested in opening an account in any of the social media accounts. But now, she have to do so, so she can post their ads.

“Sure, no problem,” she replied.

It was after a week that her niece went to visit her again.

“Aunt Marie, I have another suggestion,” she said, excited. “I think you’ll earn more if you hire Live Chat Agents.”

“Do you think so?” Marie asked her. She was on the edge of her seat.

“Yes, aunt, why don’t we try? We can always cancel, if we find it disadvantageous,” she replied, stoked up to experiment.

“How much will it cost?” Marie was interested in the cost. They might not be able to afford it.

“It’s free of charge for 15 days as a trial period,” Marie’s niece replied. “Should you decide to purchase the services later, you can opt for the cheapest plan. It can cost for as low as $0.19 cents per hour.”

“You did a thorough research, huh?” Marie was impressed.

“The advantages you’ll gain is much more than the cost. So, don’t worry aunt. Everything will be alright.”

Marie, with the aid of her niece, signed up for the Live Chat Agents’ services. It was an easy process with no unnecessary demands.

Marie was contacted by the dedicated account manager of the chat services and soon, the Live Agents were being trained on the basic information they need to know about the company.

Marie was keen on seeing the app work online that she could barely sleep that night. When daylight came, she turned on her computer with her fingers trembling and logged in on her website.

And, lo and behold!

What greeted her first was the Live Chat Agent, who was manning the site. The Agent asked Marie how she could help her. There must be a detection device for the website’s visitors, she thought.

Marie noticed that the response time was in seconds and the Agent was polite and helpful. She also observed that the name of the Agent was displayed on the upper left hand corner of the chat box.

It denotes that the Live Agents cannot blame anyone if something goes wrong during their watch. They were clearly identified by their names.

Marie and her husband visited their website frequently to test how the Live Chat was working, and they were happy with what they had witnessed.

The Live Chat Agents were respectful and accommodating. They also interacted well with the website’s visitors.

Marie had requested her friends to try the chat, and all of them had a pleasant experience.

After two weeks, the website went full speed ahead. Leads are quickly converted to clients, and Marie got calls every day from the Live Agents to inform her of potential customers.

Soon, the appointment calendar of Marie’s husband became full with the names of his clients, who regularly call on him. There were also requests for his repair services in other areas.

In addition, there were online orders for Marie’s car accessories. She began to send packages to customers through express delivery.

Their customers increased, their sales increased and their earnings became stable. Marie was thankful that she would be able to send her kids to high school.

She was grateful too that her business was booming. She knew it would be the start of their financial rewards.

Hopefully, the Live Chat’s Agents will continue to properly assist her to reach more customers. The Agents had been instrumental to the success of the website.