HelpDesk247.com is part of Web Design LLC – a company listed on the INC500 two years in a row. We are a professionally managed US company from McLean, Virginia.
Our world class delivery centers in Manila, Philippines, are an integral part of our global delivery network helping deliver business value to our clients worldwide across a wide range of industries. Our staff make us who we are. Handpicked for their focus, team oriented approach and listening skills.
We will pro-actively treat your customers as our own, and provide a seamless, first-class live website chat service 24 x 7.
We only deploy experienced and well-informed live chat operators on your website to handle customers’ queries.
Managed live chat service aren’t just for big business anymore. Our low price makes it affordable for everybody.
We regularly receive over 95% satisfaction ratings from our happy clients because we save them time & money.
Offering a chat option on your website provides loads of new and otherwise lost leads that can turn into a significant sales increase.
Will allow you to refocus on those business activities that are important without sacrificing quality or service in the back-office.
Live chat enables sales & customer service assistance for notably lower costs than a typical telephone call or in-person interaction.
Website visitors who participate in live chat tend to convert 3-4 times as often as those who don’t due to the instant assistance.
Online shopper and web site visitors prefer Live Chat , as it doesn’t involve a channel shift or disrupt the customer’s experience.
By adopting the website chat service technology early will give you that competitive advantage over your rivals who don’t have it.
Your online visitors will trust you more if they have a real live person to talk to immediately incase of any concerns during purchase.
When you offer live chat on your business web site, it allows you to decrease response time and increase customer satisfaction.
Brick and mortar stores have a 20% conversion rate of visitors that turn into customers. Online only has 2%. Why?
The trouble with websites is that customers are disconnected from someone who can answer their questions in real time with precision. Rather than watching potential customers click away from their site, live chat provides convenient answers that you customers want, while increasing sales and the bottom line of your company.
Our service is free for 15 days, then just $99/month.
Fully functional, no credit card required.
You are under no obligation when you try our service.
You can cancel at any time plus you keep all the leads.
You have nothing to lose and everything to gain.
Test drive our powerful capabilities and see how easy it is to amaze your customers with faster, more responsive service.
Using a Human Touch to Garner Consumer Loyalty
The Modern Market – The Web
They key to a strong relationship is communication. It might be a cliché, but that’s only because it’s true. To run a successful business in this day and age, you can’t just open shop, and hope for the best, you need to get the word out there to be seen in a sea of competitors to make any sort of mark on the consumers mind. But how do you get yourself heard over the noise?
Businesses and corporations have used every new development in communication technology to their advantage. From the soap boxes in the town square, to paying for ad space in the local newspaper, snail mail, email, text messages, to ads on social media platforms; wherever you look, there is a business trying to get your attention. They way businesses communicate has evolved over the years according to the demands, keeping up with their customers so they don’t lag behind.
In today’s world, however, there are several lines of communication open to the company to get in touch with the consumer, but the consumer has changed, developing natural blinders that simply swipe away adverts that they are not interested in. An influx of too much information, too many companies trying to fit into the same space has resulted in a blur that the consumer automatically ignores.
The old faithful are no longer delivering the kind of results they used to a decade ago. Email as a means of gaining customer interest has scored the lowest customer satisfaction across the board, with telephone communication a close second. Customers, especially the younger demographic, prefer texts, and instant messaging to phone calls, and hardly anyone uses their email other than work purposes.
The New Age of Communication
The consumer today is very aware of the market, and is no longer taken in with orthodox means of marketing. The consumer will completely ignore information for a product they are not interested in, no matter how much the company improves their marketing strategy. If the customer doesn’t want it, it will be doubly hard to convince him to buy.
But this has turned out to be a blessing in disguise.
Thanks to Google, social media sites get to advertise only that content that the customer is interested in, sites, and products they have searched for using the search engine. This makes it easier for companies to approach a target audience, resulting in a more efficient use of marketing because customers already in the process of wanting to buy the product or service will see the pitch. So instead of the business making bridges, and constructing roads to get to the customer, the customer will come to them. But what happens after they come to you? How will you retain them, and make sure they not only buy the product/service but are loyal to your brand only?
Consider that your website is like your storefront. You don’t want a customer to come in, find it unmanned and walk back out. Or worse, walk across the street to your competitors! You want to place informed professionals in your stores to approach the customer, engage them, help them with their queries and bring their attention to other aspects of the store that the customer might have missed altogether. Your chances of making a sale, and retaining the customer will increase exponentially when you have a skilled customer representative at the front desk.
That’s what Help Desk 247 does for your website.
Help Desk 247 gives your business more than live chat software it provides outsourced live chat services to business looking to upgrade their websites by providing live assistance for customers, twenty four hours a day, seven days a week.
Help Desk 247 employs live chat operators that are well informed, and thoroughly trained in live chat etiquette and customer service skills. They are further trained in the clients business, the products that are on offer, and every special detail that makes the company unique. They can be trusted to retain and attract customers, because Help Desk 247’s ideology is that that the client’s customers are Help Desk 247 customers and must be given high quality service.
8 Ways Help Desk 247 Can Help You
1. Boost Sales
All websites are not created equal. Some are very straight forward, while others require a bit more exploration. How can you expect customers to buy your product if they can’t find it? A live chat option allows Help Desk 247 operators to greet your customer, engaging them in conversation to find out what they want and sending them directly there. Live chat operators can even recommend products for more sales. Statistics show that people buy more when encouraged.
Help Desk 247 live chat agents are also trained to promote any new products, events, or activities that the company might be hosting to drum up interest, and a receptive audience, priming the customer base for future sales. This way your company can not only expect day to day salesmanship, but a regular buildup of future sales by the live chat operators.
2. Refocus Priorities
Live chat operators do more than just encourage sales, and answer customer queries. They can even help with administrative tasks. A doctor’s office is always busy, so by installing a Help Desk 247 live chat operator the doctor can divert administrative tasks such as patient complaint, appointment time, insurance information and focus on treating the customers when they arrive for their appointment. Businesses can leave customer support to the live chat operator and develop their services, and products to better suit the customer’s needs.
Independent entrepreneurs benefit the most from Held Desk 247 operators; especially those that specialize in DIY crafts. There’s only so much that a single person can do to run an online business. Having a live chat operator can allow you to focus on working on the orders, while they take care of getting customer information, what they want, by when and where. It makes for a relaxing work environment, and a thriving business.
3. Reduced Costs
Having a live chat operator on your website is less costly than a long phone call, or a one-on-one interaction with the customer. By hiring a Help Desk 247 live chat operator you reduce costs of renting space for your telemarketers and customer representatives, the electric and telephone bills, and the cost of hiring all those people to man the lines. All of Help Desk 247 plans are affordable, the most expensive being $199 per month. You get a fully functional software, with live chat operators and a dedicated manager in under $200 a month, whereas if you dedicated an entire department for this one simple task the cost would be in the thousands.
4. Increased Conversion Rate
One of the basic concerns of online shopping is the discrepancy in numbers. Traffic on your sight is never the equivalent of the sales you make. The leads made through landing pages, and subscription popups need additional investment of time and money to convert to sales. The reasons this doesn’t work is that too much time has elapsed for you to actually convince the customer to come back and reconsider buying your product. The one and only chance you have of convincing them is when they were at your website, because they came there for a reason. Help Desk 247 helps you utilize this crucial moment to the highest advantage.
Having a chat option on your website makes sure that any concerns the customer has are answered in real time and leads are converted to sales instantly so all that traffic on your site isn’t a wasted opportunity. It’s like having a salesperson on your website encouraging people to buy your product.
5. Increased Customer Loyalty
One of the reasons customers keep going back to a certain shop, or outlet is because of the quality of customer care they get from the sales representative. Customers feel a personal connection to the company due to the friendships they strike with the sales rep. The same can be done without the customer leaving their home. An online customer representative in the form of a Help Desk 247 live chat operator can deliver the same personal experience as it doesn’t involve shifting of channels or disrupt a customer’s experience in any way.
6. An Edge on the Competition
Adopting the live chat service on your website before it becomes a standard business practice will give you an edge over competitors who don’t have it. Consider an online book store that has a live chat operator to guide you to a book you only remember a part of the name, check the status of your delivery items, enquire about any discounts that might be on offer, or recommendations for a niece and nephews birthday. Now open the page of a rival that provides no such assistance. It’s very obvious which the customer would prefer. A website with Help Desk 247 live chat operator gives the website a virtual reality experience that a regular website just can’t match.
7. Trust Building
A friend in need is a friend indeed. Building trust is essential to maintain a long term relationship with customers. Customers trust companies that are open about communication, and immediately there to answer any questions the customer might have. Not those that will encourage you to call their helpline only to be left on hold, or a blank complaint box that might never get answered. By installing a Help Desk 247 live chat operator on your website, that is there 24/7, building trust amongst your consumer base will lead to a customer base that completely trusts the company they are dealing with.
8. Improved Services
With an open line of communication the exchange of ideas becomes rapid. Consumers that trust a company will go out of their way to make healthy suggestions that they believe will benefit the company, because they believe they have an emotional stake in the company. Companies can benefit greatly from the feedback they get from their customers, and implement methods to improve services, company policy, and products. This ultimately benefits both the company and the consumer.
What’s The Plan?
Help Desk 247 is available in four priced plans, the cheapest being the Basic at $99 per month to Premium at $199 per month. Though the plans are priced differently they all provide the basic services with only a difference of method of notification, the amount of hours invested, and the look of the chat box, so there is an option for every company that wants to spruce up their website with a Help Desk 247 live chat operator. All plans include the following:
Something for Everyone
Help Desk 247 is a broad spectrum service provider and can be used in several industries for various needs. Because of its flexible and real-time nature it can be used in both doctor’s offices as well as a publishing house.
Based in McLean, Virginia, Help Desk 247 isn’t selling live chat software; that can be bought from any company selling the software. Help Desk 247 is selling the service of highly educated live chat agents to man that software; live chat agents that will treat your business like their own. Though based in the Philippines the live chat agents are fluent in the English language, English being a primary language in the region. At the moment Help Desk 247 only provides assistance to companies operating in the English language.
With a fifteen-day free trial it is also a viable option. You don’t have to rely on the reviews of strangers; you can try Help Desk 247’s live chat agent services first hand without any cost before you make a decision. Similarly contracts aren’t long term and binding. A client can choose to leave and rejoin Help Desk 247 whenever it suits their needs
Not only is Help Desk 247 great for your business it also makes sure you get the most out of your business by providing you with a relaxing environment to work with. Help Desk 247 helps divide the toll running a business can take, by taking on all the responsibility of an online presence in your stead. Help Desk 247 brings the personable touch to a detached experience, connecting customers and companies on a disconnected medium.
So get help at Help Desk 247; let them upgrade your space on the World Wide Web from a few pages of company information, and product details, to one that generates more business for your business.